TERMS & CONDITIONS
BY USING THIS WEBSITE AND/OR PURCHASING ANY PRODUCT(S) FROM NATALIE JANE WEDDING INVITATIONS, YOU ACCEPT THAT YOU ARE ENTERING INTO A CONTRACT WITH US UNDER THE FOLLOWING TERMS AND CONDITIONS.
WE RESERVE THE RIGHT TO AMEND THESE TERMS AND CONDITIONS FROM TIME TO TIME.
All designs and illustrations are the copyright and property of Natalie Jane Wedding Invitations. Neither you, nor a third party may copy any part of the design or reproduce it in any way without permission from Natalie Jane Wedding Invitations. We reserve the right to reproduce, photograph and/or publish, on any website and/or social media platform, any part of the design(s) created for you.
SUPPLYING YOUR EVENT DETAILS
Once we receive your deposit/payment we will email you a template to complete detailing the information required for the invitations. It is the customer’s responsibility to ensure that spelling, grammar and any other detail that you request to have on the invite is correctly recorded on our template. This is to be completed exactly how you would like to view them (e.g. Mr & Mrs Scott, Mr and Mrs Scott, Uncle Scott, Scott and Fiona etc.)
ERRORS & AMENDMENTS
If you notice any errors once you receive your product, please notify Natalie Jane Wedding Invitations immediately. If these errors existed in the proof document, which you have approved for printing, these can be reprinted at the customers’ expense. Every effort will be made to promptly reprint, however they cannot take priority over existing customer jobs. Natalie Wedding Invitations will not be held responsible for any errors that have been approved by the customer, nor will they be responsible for any delays in reprinting. Where any errors are made that differ from your proof document Natalie Jane Wedding Invitations will correct and reprint the affected invites as a priority at no additional cost.
Printed samples and printed proofs may not exactly match the finished product due to variations in the print production process. Printing can result in small variations. Minor differences in texture, colour, size and positioning can sometimes occur and are not classed as a fault. Printed colours may slightly differ to those seen on screen. If you are unsure about a colour, printed proofs are available on request, at additional cost.
TIMING AND DELIVERY
Once we receive your payment and completed details template, work starts immediately on your design. Allow up to 4-6 weeks for printing, assembly and delivery for handcrafted invitations and 2-4 weeks for digital design invitations . If you require a shorter delivery time let us know and we will do our best to meet your deadline. At certain peak times of the year we get extremely busy and it can take up to 10 weeks for an order to be completed. Please ensure you order your stationery a least 10 weeks in advance of your mail-out date, as some orders may take longer than expected. We will do our best to have your order completed as soon as possible.
As Natalie Jane Wedding Invitations is a service based business, all of our products are made to order and once we have received your order and payment the work gets started, therefore we do not offer refunds. Please choose carefully upon ordering.
LOSS OR DAMAGE
Natalie Jane Wedding Invitations cannot be held responsible for any loss or damage in transit once the order has been dispatched. We will take the utmost of care to ensure safe and appropriate packaging and delivery methods are used. You will be supplied with a courier tracking number on the day that your package is collected from our studio so you can track your goods from door to door.
Quotes are valid for 30 days only.
Any deposit/ payment requested by us must be paid before any design work begins.
All deposits are non-refundable. The outstanding balance must be paid in full before printing takes place.
All prices are subject to change without notice. If a quote has been supplied by Natalie Jane Wedding Invitations, please take note of the quote expiration date as this date will be strictly adhered to.
All dollar amounts are in Australian dollars.
Orders are subject to stock availability. In the event of supply difficulties Natalie Jane Wedding Invitations will inform you and discuss alternative materials or designs.
PERSONAL INFORMATION AND PRIVACY
By placing an order with Natalie Jane Wedding Invitations, you agree to images of your stationery and any feedback sent via email being published on our website or on any social media platform.
If you would prefer not to have your stationery image or testimonial published, you can notify us in writing via email at any point and we will remove any images or text as soon as reasonably possible.